New admissions inquiry
Website Chat collects grade, branch, curriculum, and inquiry type, then creates a contact, admission lead, and follow-up task.
School use cases
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Practical workflows for admissions, support, and parent communication
These are realistic ways a school can use Emega from the first inquiry through follow-up, approvals, and reporting.
One team inbox
Staff can triage conversations by channel, status, priority, assignment, tag, and lifecycle without losing context.
Parent support request
A complaint or issue can become a support ticket linked to the conversation, contact, watchers, and tasks.
Approval-first AI draft
AI can draft from approved knowledge, but staff review keeps sensitive replies controlled.
Fees or admissions bot
Buttons, user input, merge tags, and workflow transfers guide parents while respecting official-channel rules.
Daily management reports
Managers can see needs-reply work, urgent tickets, overdue tasks, workflow failures, and data-quality issues.
Official channel journeys can use the same inbox, CRM, workflow, and approval controls once provider setup and consent requirements are complete.