Emega may process organization account data, administrator and agent account data, parent/contact data, student profile data, admissions data, ticket data, conversation content, message metadata, uploaded files, AI prompt/output records, knowledge base content, audit logs, cookies, session data, and integration configuration data. Data is used to provide CRM, inbox, admissions, support, automation, AI draft, approval, reporting, security, and integration features. Access is limited by role, branch, department, plan, and audit controls. Users may request data access or deletion through the public Data Deletion page. Some records may be retained when required for security, fraud prevention, audit, legal obligations, or dispute resolution. Last updated: 2026-05-22.